Scott Flack

Vice President, Chicago Amenities General Manager

Scott Flack serves as the Vice President and Chicago Amenities General Manager at JPMorganChase, supporting Amenity Services with a focus on Chase Tower Chicago, Citadel Center, and the Elgin Card Service Center. In this role, Scott provides operational oversight for key Amenity Services products and service points, including the Office Coffee / Pantry programming, Client & Conference Centers, Lobby Reception and Employee Dining —with a consistent emphasis on service excellence, operational consistency, and a best-in-class guest and employee experience.

Prior to his current role, Scott served as a CIB Lockbox Operations Manager at JPMorganChase, leading large teams and driving operational performance, audit readiness, and productivity improvement. Earlier in his career, Scott built a strong hospitality leadership foundation through progressive roles with Hyatt Hotels, including front office and housekeeping leadership at multiple full-service properties, and served as Assistant General Manager at Drury Plaza Hotel (San Antonio).

Known for being operationally grounded and action-oriented, Scott brings a collaborative—but accountable—leadership style to vendor performance management, service recovery, and continuous improvement. Through structured updates, feedback loops, and stakeholder engagement, he helps ensure that Amenity Services remains aligned with corporate center needs while upholding JPMorganChase standards for quality, hospitality, and consistency.